Privacy Policy

Journeys to Radiance ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or providing your information, you agree to the practices described here.

Information We Collect

We collect information you provide directly, such as your name, email address, phone number, and any details you share when booking an appointment or requesting a consultation. We may also collect information automatically, including your browser type, device, and pages visited, to improve our services.

SMS Text Messaging (A2P / 10DLC)

With your explicit opt-in consent, we may send SMS text messages to the mobile number you provide. Message types may include appointment reminders, scheduling confirmations, promotional offers, and follow-up communications. Message and data rates may apply.

• Opt-in: You consent to receive SMS messages by checking the consent box on our booking or consultation forms.
• Opt-out: Reply STOP to any message to cancel at any time.
• Help: Reply HELP for assistance. Message frequency varies based on your interactions.
• Not a condition: Consent to receive SMS is not a condition of any purchase or service.

Cookies & Tracking Practices

Our website may use cookies, web beacons, and similar technologies to understand how visitors use the site, remember your preferences, and improve your experience. These technologies may collect information such as pages visited, time spent, and referring URLs. You can control or disable cookies through your browser settings; some site features may not function properly if cookies are disabled. We may also use analytics tools to aggregate and analyze usage trends.

Mobile Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Use Your Information

• To schedule, confirm, and manage your appointments.
• To respond to consultation requests and provide care coordination.
• To send reminders, follow-ups, and (with consent) promotional messages.
• To improve our website, services, and client experience.
• To comply with legal and regulatory obligations.

How We Share Information

We do not sell your personal information. We may share it with trusted service providers who help us operate (such as scheduling, messaging, and analytics platforms), all of whom are bound by confidentiality obligations. We may also disclose information when required by law.

Data Retention & Security

We retain your information only as long as necessary to provide our services and meet legal requirements. We use reasonable technical and organizational safeguards to protect your data, though no method of transmission or storage is completely secure.

Your Rights & Choices

You may request access to, correction of, or deletion of your personal information. To opt out of SMS messages, reply STOP to any message or contact us. To exercise any other rights, email us and we will respond within a reasonable timeframe.

Children's Privacy

Our services are intended for adults. We do not knowingly collect information from children under 18. If you believe we have, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

Contact Us

Questions about this policy or your information? Contact us and we'll be glad to help.